Klein Tools KTSB15 Double-Fluted 3/8-Inch 3-Hole Step Drill Bit BRAND NEW and FACTORY SEALED! Ships with tracking. Refund is offered if returned unopened, unused/uninstalled, in its original packaging/sealed and serial number matches the purchase order, otherwise, there is a 20% restocking fee. Refund does not include shipping and packaging costs. I appreciate a positive feedback as much as you do. If for some reason there is any issue with the purchase, please contact me prior to leaving feedback, and I will be glad to work with you to have it resolved. Please give me a chance to make things right. You leave me a positive feedback and afterwards, I will leave you a positive feedback. Thank you and enjoy your purchase!