Klein Tools Step Drill Bit #14 KTSB1412 Hole Sizes 3/16”– 7/8” Brand New and Factory Sealed! Shipped with 2-3 business days USPS Mail with tracking. I appreciate a positive feedback as much as you do. If for some reason there is any issue with the purchase, please contact me prior to leaving feedback, and I will be glad to work with you to have it resolved. Please give me a chance to make things right. You leave me a positive feedback and afterwards, I will leave you a positive feedback. Refund is offered if returned unopened, unused/uninstalled, in its original packaging/sealed and serial number matches the purchase order, otherwise, there is a 20% restocking fee. Refund does not include shipping and packaging costs. Thank you and enjoy your purchase!