1. If you have any questions or concerns about the product or the auction, please contact our customer service department via email or send us message on eBay my messages. We will give you a response in 24 hours. 2. All emails will be responded to within 12-24hours. 1. We ONLY accept PayPal. 2. We appreciate prompt payment and look forward to your business in the future. 3. Unpaid item will be filed without receiving payment in 7 days from listing ended. 4. If for some reason there is any issue with the purchase, please contact us prior to leaving feedback, and we will be glad to work with you to have it resolved. 1. We take great care packaging every item to ensure safe quality shipping. 2. We ship UPS/FedEx depending on your location and the shipping method you have chosen. 3. Most shipments are sent out within 1-3 business day after payment is confirmed or cleared, unless stated on otherwise in the listing. 4. Packages are not shipped on Saturday and Sunday. Transit time varies and depends on the carrier, we cannot be held responsible for delays caused by carriers. 5. Please make sure to provide the correct shipping address when placing your order, orders will be shipped out to the shipping address provided by eBay. 6. Shipping time by eBay is estimated and not guaranteed and is subject to change especially during peak periods. 7. Orders shipping to Hawaii, Puerto Rico, Guam or Alaska may not select the Free shipping option for this item, if free shipping is selected for one of these destinations we reserve the right to cancel your order. 1. We offer a 30 day return policy on all items. (Unless stated otherwise in the listing). 2. We ONLY accept the return for original package. Please make sure that item has NO man-made sabotage. Used items will not be accepted for return.3. Returns should be packed in proper packaging to avoid damage to the item or it original packaging. 4. If you need to return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation. 5. Please allow 3-5 business days after we receive your package to process your return. 6. Any returns that violate this return policy will not be accepted and will be sent back at customers’ expense.